Career Details

Customer Relationship Management (CRM) executive /Automotive
Closing Date : 12 Sep 2019


Responsibilities

 

·         To provide support with developing, strategizing and implementing CRM plans and activities

·         To improve the overall customer experience with the brand and dealership to increase brand loyalty and advocacy.

·         To maintain and monitor the customer and prospect databases and behavior trends to ensure data quality, accuracy, and regular updating

·         To ensure customer feedback, enquiries and requests via all social media, email, face to face are acted on promptly.

·         To facilitate customer board meetings concerning the feedback from customers on a quarterly basis.

·         To coordinate with agencies and vendors for development, production, and post campaign/event compilation of CRM related collaterals, web pages, and other related materials.

 

Requirements

 

·         Comfortable with CRM and data related work across various systems

·         Service oriented and customer focused

·         Proficient in Microsoft Office (Word, Excel, PowerPoint)

·         Knowledge and experience in CRM software – Sales Force, Autoline, Emarsys is a plus

·         Excellent written and communication skills.

·         Able to work independently as well as be a team player.

·         Valid Class 3 Driving License required.

 
Specialization : Marketing / Public Relations
Type of Employment : Permanent
Minimum Experience : 1 Year
Work Location : SINGAPORE
  

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