Career Details

Customer Care Manager (Client Mgmt)
Closing Date : 05 Jan 2019


Job :

·         Manage the client management team to ensure efficient and effective feedback management and achieve clients’ satisfaction

·         Leverage on behaviour insights and feedback analysis to improve service quality and efficiency of service delivery

·         Manage the development and enhancement of communication collateral

·         Provide leadership to a team of officers to drive the development of team competencies and develop them as professionals

Requirement:

·         Degree in any discipline with minimum 5 years of relevant managerial experience with significant exposure to customer relationship management & behavior insights in the public sector or private sector in health or social care industry

·         Experience in QSM portfolio and service quality preferred

·         Able to balance operational demands and higher policy considerations

·         Good project management and organizational skills; Strong analytical, writing and research skills; and aptitude for problem solving

·         Able to communicate effectively verbally and in writing

·         Team player with high level of initiative and strong interpersonal communication skills

 

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

 

Please email your resume in a detailed MS Word format to joyce@peopleprofilers.com stating

1) Current Drawn

2) Expecting Salary

3) Date Available

4) Reason to Leave each job:

 

We regret that only shortlisted candidates will be notified

 

Joyce Koh Ai Leng

People Profilers Pte Ltd,

10 Anson Road #09-01/02  International  Plaza

Singapore 079903

Tel: 6805 0868  Fax: 6835 7890

www.peopleprofilers.com

EA License Number: 02C4944

 
Specialization : Call Centre & Customer Service
Type of Employment : Permanent
Minimum Experience : 8 Years
Work Location : SINGAPORE
  

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